Every email read, extracted, reconciled, and turned into a prepared action a human approves — never an action a bot fired. Runs on your infrastructure, against your systems of record, with a full audit trail.
A shared inbox — orders@, rfq@, support@, ap@, service@ — is where real work enters the business: POs, RFQs, service tickets, invoices, customer questions. Today it is handled by people copy-pasting between mail, spreadsheets, and the ERP or CRM. It is slow, it loses things in the backlog, and it has no audit trail.
The moment you try to automate it with an off-the-shelf "AI inbox agent," you hand a model the authority to auto-reply and auto-act on price, quantity, dates, and identity. That is exactly the authority you cannot give away.
Fast — assembled from flow8 building blocks that already exist and are adversarially hardened. A pilot points at one mailbox with the kill-switch on and runs shadow-first, so you see the quality of prepared actions before any reach a person.
The same pipeline serves every shared inbox you own — one mailbox or ten.
Every new mail is pulled, its attachments read (PDF, scan, CSV), and it becomes a tracked, deduplicated unit of work — no message silently lost in the queue.
Exactly one human task per incoming unit, deduped against the database so re-runs and overlapping polls never spawn duplicates.
Confirmations and answers are drafted from your own knowledge base and systems of record. The human reviews and sends — handling time drops without ceding authorship.
Order confirmations, ERP postings, and CRM updates are prepared as draft rows in an audit ledger and wait for one human approval. Nothing consequential executes on its own.
A complete, tamper-evident record of what was proposed, why, on what evidence, and who approved it — the trail regulated buyers require.
Extracted order and request data is checked against customer, product, and inventory records before anything is drafted — so anomalies surface instead of shipping as confident-but-wrong replies.
The model proposes; a human executes; nothing touching money or identity ever auto-fires. It is the same secure spine every flow8 Solution runs — here worn as a shared mailbox.
proposed row on a shared, tamper-evident actions ledger — not an action.proposed row on the shared actions ledger.
draft, not act
Email Operations Hub watches one or more shared mailboxes and turns each inbound message into a governed unit of work. It pulls only new mail since a stored cursor, extracts text from the body and every attachment, and runs the injection pre-scan before any model sees the text. A schema-locked LLM then acts purely as a suggester — extracting the shape of the request while the objective facts and the binding decision are computed in code.
Because the LLM is permanently demoted to an advisor over deterministic facts, because money and identity actions are capped at prepare-only by construction, and because the evidence row is written before any side-effect on a hash-chained, signed ledger, you get agentic value without ever handing a model the authority to act. Off-the-shelf agents give a model authority first and bolt on guardrails later — flow8 makes the guardrail the architecture.
proposed rows and wait for one human approval. Producer flows are write-only; a single gate flow is the only thing that ever opens a task.Not rebuilt from scratch — composed from the same governed building blocks every flow8 Solution shares, so it ships in days.
Any business whose work arrives as email-plus-attachments and must be reconciled against a system of record before anyone acts.
Adopt this one and it plugs into the spine the others already speak.
Watch a week of backlog turn into reconciled, prepared actions your team approves in one click — drafts only, no tasks, full audit trail. When you're ready, flip on the human-task queue and add reply-from-knowledge, ERP/CRM write-back, or the signed governance ledger on the exact same pipeline.
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