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Healthcare solution Powered by AWS Cloud Computing

flow8 for Healthcare

Patient context.
Local control.
AI assistance on AWS.

Bring patient-context chat, email assistance, and follow-up support into one local workspace. flow8 connects your practice systems to leading AI models through Amazon Bedrock, with local privacy controls and a full workflow audit trail.

Explore the solution View the architecture
How it worksHuman review built in
Customer-controlled environment
Practice systemAuthorized patient context
Staff workspaceChat, email & follow-ups
Privacy processing
Select. Minimize. Pseudonymize.Identity mappings stay local.
Only permitted, prepared context
Approved cloud inferenceAmazon Bedrock
Response returns for local validation
Restore context. Review with staff.People approve the next action.

Local context protection · Approved models · Staff review

Built for
Medical & dental practices
Connects to
Practice management systems
Staff workspace
Chat, email & follow-ups
Cloud AI service
Amazon Bedrock

01 / The solution

A useful answer starts
with the right context.

In a dental or medical practice, a routine patient request can mean checking the PMS, finding the relevant information, and preparing a response. flow8 brings patient chat, email preparation, and follow-up worklists into a local workspace for authorized staff.

Today’s friction

Repeated record lookups, disconnected email, and manual responses and follow-ups. Leading AI models are difficult to adopt safely when sensitive patient data reaches external services without local privacy controls.

With flow8

Context-aware answers, editable drafts, and follow-up worklists powered by leading AI models, with local data minimization and pseudonymization, staff review, and a full workflow audit trail.

Patient-context chat · Text-based assistance

Ask about one patient’s
authorized context.

Staff select a patient in a local workspace, inspect the permitted PMS context, and ask questions. Each follow-up question passes through the same local protection steps.

  • Use an agreed PMS interface or export.
  • Keep conversations separate when switching patients.
  • Restore identifiers locally for authorized staff.
  • Stop on detected masking or mapping failures.
Patient-context workspaceIllustrative example

Selected context PATIENT_042

What administrative items are still open before the next appointment?
Example assistant response

The selected record shows a missing intake form. Please check the source record and confirm whether it has since been received.

Local identity mappingStaff review

Illustrative example using synthetic patient context.

Email assistance · Your existing mailbox

From incoming request
to a reviewed draft.

flow8 summarizes incoming email and adds permitted PMS context when the patient can be matched clearly. The local workspace shows the original message, patient reference, and an editable reply.

  • Route uncertain matches to staff for clarification.
  • Prepare drafts through the same privacy workflow.
  • Let staff review and edit the response.
  • Send through the existing email system after review.
Email preparationIllustrative example

Incoming request PATIENT_042

Could you let me know which form I still need to bring?
Example editable draft

Thank you for your message. Our records indicate that your intake form is still outstanding. Please bring the completed form to your next appointment.

Confirm patient matchReview before sending

Illustrative example. Staff review and send through the existing email system.

Follow-up support · Practice worklists

Keep follow-up work
in view.

flow8 surfaces missing documents, open requests, and follow-up needs in a staff worklist. Patient events, dates, and practice rules identify items to review, with context for the next action.

  • Use patient events, dates, and practice rules.
  • Route suggestions to the responsible staff.
  • Show the reason for each suggested follow-up.
  • Keep consequential actions subject to approval.
Follow-up worklistIllustrative example

Configured rule MISSING_FORM

Example suggestion

Review whether a reminder is needed for an outstanding intake form before the upcoming appointment.

Evidence to reviewDocument status + appointment date
Practice-specific rulesStaff decide

Illustrative example using synthetic patient context.

02 / Solution architecture

Local protection.
Approved cloud inference.

flow8 coordinates the whole process: what context is retrieved, what may leave the local environment, and how the response returns to the staff member.

Customer-controlled environment
Context & privacy
01

Retrieve

Staff requests, authorized PMS context, incoming email, and follow-up events.

02

Protect

Minimize fields. Mask identifiers locally. Keep mappings here.

Approved AWS processing
Model inference
03

Amazon Bedrock

Selected foundation model receives only permitted, prepared context.

Back in the local environment
Validation & staff workspace
04

Validate

Check the response and restore identifiers for authorized users.

05

Review

Staff assess answers, edit drafts, and review follow-up suggestions.

Workflow orchestration

Access scopes · Configured data contracts · Approval records · Audit evidence · Retention controls

The local boundary

Original identifiers and remapping tables remain local. Reversible masking is pseudonymization; the prepared context can still contain personal data. Detected protection failures stop the affected workflow.

The cloud configuration

The model, actual processing regions, retention, and logging need approval before use. A Frankfurt endpoint alone does not mean Frankfurt-only processing. Cross-region or global routing requires explicit agreement.

AWS services and deployment options

Amazon Bedrock

Managed model inference for the selected workflows. Model choice follows task quality, response time, cost, and permitted processing locations.

Core cloud service

Amazon EKS

An optional managed application runtime in the customer’s AWS account. The practice workspace and patient identity mappings remain within the agreed local boundary.

Optional deployment

Supporting AWS services

AWS IAM, AWS KMS, AWS Secrets Manager, and Amazon CloudWatch are selected as required for access, encryption, credentials, and operations. Logging follows the agreed data scope.

Architecture-dependent

AWS documentation: Inference regions ↗Data retention ↗Invocation logging ↗

03 / Value for the practice

Less preparation.
More focus on patients.

Bring patient context, communication, and follow-up work into the same workspace. Help staff find relevant information, prepare responses, and act on outstanding requests.

Track preparation time, draft quality, and review effort to understand the value in your daily operations.

Workflow benefitHow the solution helps

Less manual preparation

Bring authorized PMS context into the staff workspace for questions and response drafting.

Faster access to context

Summarize incoming requests and prepare editable replies using the relevant patient information.

Clear follow-up priorities

Bring missing documents and open requests into staff worklists with the context needed to act.

Staff stay in control

Route unclear matches for clarification and review response drafts and follow-up suggestions before action.

Full workflow auditability

Trace authorized data access, model calls, local validation, and recorded staff approvals through flow8’s audit trail.

04 / Integration and operation

Fits your practice.
Connects your workflows.

flow8 connects to the systems your team already uses. Integration, data access, and model settings are configured around your practice, with one local workspace for day-to-day use.

  1. 01

    Connect your systems

    Use available PMS interfaces or agreed exports and connect the practice mailbox.

  2. 02

    Configure data controls

    Define authorized context, local masking, access permissions, and approved AWS processing.

  3. 03

    Shape the workflows

    Adapt patient chat, email assistance, follow-up worklists, and review steps to the way your team works.

  4. 04

    Operate and improve

    Review workflow quality, manage model settings, and extend the solution as needs evolve.

Working with flow8

Your systems.
Your team. Your controls.

Explore security and data controls
How does flow8 connect to our practice?

flow8 retrieves authorized data through the PMS’s available interfaces or an agreed export and connects to your mailbox. Staff use a local browser-based workspace for patient chat, email assistance, and follow-up support. The integration is configured for your systems and access requirements.

Can workflows follow our practice’s rules?

Patient chat, email assistance, and follow-up support share configurable context selection, data protection, and review controls. Define events, rules, model settings, and responsibilities around your practice’s processes.

Who reviews answers and sends responses?

Authorized staff assess AI-generated answers, edit drafts, review follow-up suggestions, and send responses through the existing email system. Clinical decisions remain with healthcare professionals.

For healthcare teams and AWS partners

Put patient context
to work for your team.

Explore how flow8 connects your practice systems, protects patient context, and supports everyday work with Amazon Bedrock.

Discuss your workflows Meet the flow8 platform